Question 1

How quickly do you dispatch orders?

Accepted Answer

Orders placed before 2 pm AEST on business days are dispatched same day from our Brisbane warehouse. Orders placed after 2 pm or on weekends ship the next business day.

Question 2

Do you ship across Australia?

Accepted Answer

Yes — we ship to all states and territories. Most metro areas receive their order within 2–5 business days. Remote and rural locations may take a little longer depending on carrier coverage.

Question 3

Do you offer free shipping?

Accepted Answer

Yes: delivery is free on orders over A$2,000 (items at their shop price), applied automatically at checkout. Below that, freight is worked out from your postcode; you can check it on every product page. Pickup from our Sumner showroom is always free.

Question 4

Can I pick up my order in person?

Accepted Answer

Absolutely. Our showroom is open Tuesday–Friday 10 am–4 pm and Saturday 10 am–2 pm. Just choose "Local Pickup" at checkout and we'll have your order ready when you arrive.

Question 5

How do I track my shipment?

Accepted Answer

Once your order ships you'll receive an email with a tracking number. Most parcels move via Australia Post or Sendle, and tracking updates appear within a few hours of dispatch.

Question 6

What's the difference between the Jeep Wrangler JK and JL?

Accepted Answer

The JK (2007–2018) and JL (2018–present) share the iconic Wrangler look but use different body dimensions, frame geometry, and mounting points. Parts are generally not cross-compatible unless explicitly listed as fitting both models. Always check the compatibility information on each product page.

Question 7

How do I know if a part fits my specific Wrangler?

Accepted Answer

Every product page lists the compatible models (JK 2-door, JKU 4-door, JL, JLU, Gladiator JT). You can also use the vehicle filter in the shop to narrow results to your exact model. If you're unsure, reach out — our team has hands-on experience fitting these parts.

Question 8

Do your products fit the Jeep Gladiator JT?

Accepted Answer

Yes, we stock a growing range of Gladiator-compatible parts. Use the "Gladiator JT" vehicle filter in the shop to see what fits, or contact us for a specific fitment question.

Question 9

Are installation instructions included?

Accepted Answer

Most products include manufacturer installation guides. Where available, we also link to fitting guides on the product page. Our Brisbane showroom team is always happy to advise, and we can recommend local 4WD fitment specialists if needed.

Question 10

Will aftermarket parts affect my vehicle warranty?

Accepted Answer

In Australia, under consumer law a manufacturer cannot void your entire vehicle warranty simply because you've added aftermarket accessories — they can only reject a warranty claim if the aftermarket part directly caused the failure. We recommend keeping all installation documentation just in case.

Question 11

What is your returns policy?

Accepted Answer

We accept returns within 7 days of delivery for items in original, unused condition with all packaging intact. Simply contact us first to obtain a Return Authorisation (RA) number before sending anything back.

Question 12

What if my item arrives damaged or faulty?

Accepted Answer

Contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you — including the return shipping on our end.

Question 13

Can I return a part I ordered by mistake?

Accepted Answer

Yes, provided the item is unused and in its original packaging. Return shipping is at the buyer's expense for change-of-mind returns. Once we receive and inspect the item we'll process your refund within 5 business days.

Question 14

Are there any items that cannot be returned?

Accepted Answer

Custom-order and special-order items are non-refundable unless they are faulty. Electrical components that have been installed and clearance/sale items marked as final sale are also excluded from our standard return policy.

Question 15

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, PayPal and bank transfer (EFT). Buy-now-pay-later is available through Afterpay, Klarna and Zip — choose it in the card payment step at checkout.

Question 16

Is it safe to enter my card details on your site?

Accepted Answer

Yes. Our checkout is protected by SSL encryption and card processing is handled by PCI-compliant payment gateways. We never store your full card details on our servers.

Question 17

Do you offer buy-now-pay-later?

Accepted Answer

Yes — Afterpay, Klarna and Zip let you split your order into interest-free instalments. Pick one in the card payment step at checkout and follow the prompts.

Question 18

Can I pay by bank transfer (EFT)?

Accepted Answer

Yes. Select "Bank Transfer" at checkout to receive our bank details. Orders paid by EFT are processed once funds clear — usually the same day for same-bank transfers or by the next business day otherwise.

Question 19

Where is the JK Warehouse showroom?

Accepted Answer

We're located in Brisbane, QLD. Our full address and a map are on the Contact page. Look for the big collection of Jeep parts — you can't miss it.

Question 20

What are your showroom opening hours?

Accepted Answer

Tuesday to Friday: 10 am – 4 pm Saturday: 10 am – 2 pm Closed Sunday and Monday. We recommend calling ahead if you're making a special trip, as hours can vary around public holidays.

Question 21

Can I see products in person before buying?

Accepted Answer

Yes — our showroom stocks a wide selection of our most popular lines. Bumpers, rock sliders, grilles, and more are on display so you can check fitment, quality, and finish before committing.

Question 22

Do you offer fitting services at the showroom?

Accepted Answer

We don't do in-house vehicle fitting, but our team can advise on installation and point you toward trusted local 4WD specialists who work with our products regularly.

Frequently Asked Questions

Shipping

Fitment

Returns

Payment

Showroom

Still got questions?